I think I can't PM accounts with spaces in their names. Using this account, I have successfully PMed Pyzis and Celyna, but when I try to PM Bryn yr Gwyn or my alt, Gaius Anseriph, it gave me the error: "Some usernames are unknown or no longer active." I only mention the names in case there's some other commonality I'm not seeing. Has anyone else encountered this problem?

Have you tried replacing the spaces in the name with an _ that's how Britt was able to send me the custom item.

Okay yes, hat works! It also seems to be case sensitive. 

sorry about that it seems to be something with postman and the system. we're attempting to figure it out. :)

On a related note, I can't reply to any PM messages, spaces or not. D: I have to start a whole new PM thread.

That might have been a glitch cause I can't replicate it =\ hmm I will science more.

Does that help you for the time being?

*showers Jenna in glitter*

You're a rock star! :D

I've also got this problem and putting the underscore between the first and last name didn't seem to help either :,( I'm not sure how to get around this?

ok I got the message to send but do we send them to the character name or is it the username?